OS Support → Post your problem → Computer restarting on its own

08 Jun 2009, 17:34

Me again!
My computer has been restarting on its own for awhile now. Found out the fan had gone out on the power supply so my son replaced it and then he added another fan to the computer itself because it was getting so hot and I live in a very SMALL place. It worked fine for a couple of days and then it started shutting down and rebooting on its own again. He also cleaned the regular fan and heatsink and re greased it. He knows what he is doing since he builds computers, does networking and troubleshooting, etc for a living and runs his own servers.
But it is still happening and I don't know where else to look. I know all this rebooting is making my hard drive unstable and I need to get it fixed. Could it be a graphics card problem? Or is it another hardware problem that I haven't looked into yet? Please help! I use my computer for business and need it running smoothly!

• CPU: Intel CeleronD 2.66GHz CPU
• Motherboard: ECS 661FX-M
• Chipset: SiS 661FX
• Devices
o 80 GB HDD
o Combo DVD-ROM/CDRW Drive
o Floppy drive
• Memory: 2gb DDR333
• Operation System: Windows XP Home Edition SP2
• Accessories Box
o Keyboard
o Mouse w/scroll wheel
o Stereo Speakers
• Features
o Integrated SiS Real256E Graphics. SMA up to 64M.
o Open AGP slot, 3 x PCI slots (1 used)
o 6 x USB ports (4 back, 2 front)
o Build in AC97 audio codec.
o 10/100 build in onboard LAN port and 56K Modem.

Added new graphics card a few years ago:

RADEON 9250/9200 SERIES AGP (0x5964)
Internal DAC(400MHZ
128 MB
RADEON 9200 SERIES
BK-AMI VER008.009.000.000

I run NOD32 AV and Tune-Up Utilities. I don't really run any other utilities, but I do have quite a few installed. Don't know if you need a hi-jack log or not, so I will post it anyway:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:32:44 AM, on 6/8/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 .00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\TUProgSt.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\CBS Software\SpeedConnect Internet Accelerator\SpeedConnectStartUp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - HKCU\..\Run: [SpeedConnectStartUp] C:\Program Files\CBS Software\SpeedConnect Internet Accelerator\SpeedConnectStartUp.exe -run
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to __TEXT IS TOO BIG. IT WAS TRUNCATED TO 5000 SYMBOLS

Rating 0 Comments 40

ajandrew1991 17 Aug 2009, 18:33 #

i haven't seen anyone say this one yet because its so dam easy to over look. try the little button battery in the mother board for your bios. take it out and put another one in it or just test it with a voltage meter and get back to me

ajandrew1991 17 Aug 2009, 19:33 #

also try this program i found for you blue screen of death.

Please login or register to download
or
Direct Download at 100Mbit

sherriec09 20 Aug 2009, 00:25 #

Can I safely post the log files on here from the bluescreenview?

ajandrew1991 28 Aug 2009, 19:07 #

should be able to.

sherriec09 01 Sep 2009, 05:13 #

I tried to post it but Asta wouldn't let me post it for some reason. I also tried hidden, but still no luck. Don't know if it is not allowed or I just did something wrong.

sherriec09 06 Sep 2009, 20:38 #

Okay, I have changed the CMOS battery. The good thing is the old one was almost dead. The bad thing is, it didn't make any difference.
I have cleaned and checked every connection. Nothing loose.
Took out the Floppy drive, it didn't seem to be working anyway. Went into Bios and disabled the Shadowing per blue screen advice. Have updated every driver. My video card seems to be working fine. I have the ATI Catalyst back in and no problems.
I remembered that I hadn't unchecked the Restart at Error in the System Error area. I unchecked it. Now it shuts down to the Blue Screen instead of restarting....

It suggested a chkdisk so I did that, no problems.
Memory pops up every once in awhile and I checked it again with Microsoft Memory program checker. No problems, and I let it run for a long time just to make sure.
Just had another error:
C:\DOCUME~1\Sherrie\LOCALS~1\Temp\WER9b0b.dir00\Mini090609-01.dmp
C:\DOCUME~1\Sherrie\LOCALS~1\Temp\WER9b0b.dir00\sysdata.xml

Seems a lot of the logs state dumps as a problem and most of the bluescreenview program comes up as Microsoft problems, but all are different.
I uninstalled all programs that I could find that I installed after the reformat. Still crashes.
I have more problems now: USB keeps popping up telling me that the hardware I am using can perform faster in another USB port. Problem is, I have 4 USB ports and only 2 of them work. (the ones in the front). I have a USB Wireless Mouse plugged into one, and the 2nd one is used for my camera or a USB flash drive. This pops up intermittantly, even when I am not in the usb flash/camera program.
Another problem is Firefox. It crashes on me constantly, it won't let me stay logged in to any program even when Remember Me is checked. I have all cookies checked to third party, and no history dump for two weeks. I have updated finally to 3.5 and it is still crashing on me. One of the crashes said it was Adobe Flash so I uninstalled Adobe Flash X. Another time it says it is Internet download manager, so I disabled it and it still crashes.
My computer has become slow, sometimes it takes up to 5 min for a program to open and then it will freeze. this includes all programs from Tune up utilities to Windows explorer.
I am at a loss. I need my computer for business. This is my only income. I need to get it fixed, please.
The Microsoft Error site just tells me it is a device or driver.
I am going to try to post the logs again, maybe someone will see something that will help....

sherriec09 06 Sep 2009, 21:16 #

Tried to open the DMP files to post but I can't open them with any program I have. Windows File Help opened up and said:
Problem: Can't Open .DMP Files
Causes:

* Corrupt Windows Registry Structure
* Outdated System and Device Drivers
* Adware or Spyware Infection

Ran Registy repair with Tune-Up Utilities
Updated Drivers with Driver Genius. Only drivers were for the Logitech Mouse. Now installed.
Just ran Spybot search and destroy and Eset yesterday. No virus's or spyware found. Cleaned cookies.

Still can't open the DMP file to post here. have tried Notepad, Wordpad, Firefox, and WinUha, still no luck.

Any suggestions?

Also updated to Windows XP Sp3 after the reformat.

sherriec09 06 Sep 2009, 21:24 #

New Hijack This Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:23:39 PM, on 9/6/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00

.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\TUProgSt.exe
C:\Program Files\Logitech\SetPoint II\SetpointII.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Documents and Settings\Sherrie\Desktop\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: SetPointII.lnk = ?
O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1106517016812
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1247668487125
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\WINDOWS\System32\TuneUp__TEXT IS TOO BIG. IT WAS TRUNCATED TO 5000 SYMBOLS

ajandrew1991 07 Sep 2009, 00:08 #

try to pick a restore point before you updated and go back to it. then see if it does it. i've had a computer do that once with sp3

sherriec09 16 Sep 2009, 01:20 #

Okay, problem finally solved.
Got someone to read my minidump files and found out I had corrupted memory. took one of the chips out and replaced it with one of my old ones and I have had no problems since then. don't really think it was corrupted, just possibly not compatible with my computer.

Thanks for all your help and input.

Moderators can close this thread now.

Thank you
sherrie

This Thread is Closed.

sherriec09

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