OS Support → Post your problem → Freezing problem

17 Jun 2009, 14:37

hi
i just bought a desktop n the problem is every time i play a game it just freezes down with sound playing in a loop , i tried games like nfs ug2 at max(graphics settings),civilization4, godfather the game

here r the configurations

:

intel core 2 duo 2.8 ghz
intel desktop board DG43NB
ram 2 gb kingston
hard disk samsumg 250+160 gb
samsung dual layer writer
nvidia 9300GE graphic card
samsung lcd

plz help me

even these game run fine on my older pc but here every it freezes after a while

n yes otherwise pc works superbly fast enough

i hav xp sp3 installed as OS
n avast anti virus

as asked here is hijck log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:54:00 PM, on 6/17/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 .00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
E:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
E:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\RUNDLL32.EXE
E:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
E:\Program Files\Java\jre6\bin\jqs.exe
E:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\IoctlSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - E:\PROGRA~1\MICROS~1\Office12\GRA8E1~1.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [avast!] E:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [Uniblue SpeedUpMyPC] E:\Program Files\Uniblue\SpeedUpMyPC 3\SpeedUpMyPC.exe -s
O4 - HKCU\..\Run: [BitComet] "F:\Bitlord\BitLord.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - E:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - E:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O13 - Gopher Prefi__TEXT IS TOO BIG. IT WAS TRUNCATED TO 5000 SYMBOLS

Rating 0 Comments 10

Klean 18 Jun 2009, 07:08 #

Log looks pretty good. You have one entry that is suspect:

Please login or register to download
or
Direct Download at 100Mbit

It's a service that is running that looks bad. To get rid of it, you will have to go into safe mode and fix the entry using HJT.

But it should not be causing your problem.

Klean 18 Jun 2009, 07:11 #

Have you tried the latest driver for your graphics card?

Please login or register to download
or
Use alternative download link

Release Date: May 06, 2009

This may solve your problem.

vroom 18 Jun 2009, 11:48 #

thx dude for considering i will try updating driver also sound is now jarring with freeze not letting me play any game otherwise working fine

n i'll report back

vroom 18 Jun 2009, 13:51 #

i tried installing new driver but after installing the driver display settings set themselves to lowest resolution n lowest (4bit) quality n wont change even i tried many times plz help n wen i rollback to previous driver same freeze for gaming im real desperate plz

Klean 19 Jun 2009, 06:27 #

Well, you isolated the problem... It is the driver.

But I think you may have something different going on (not sure). Let's try this:

Check if the "Base Video" is uncheck.

Here's how:

1. Go to start menu
2. Go to Accessories
3. Select run
4. Type

msconfig

5. Select the boot tab
6. "Base Video" (uncheck it)

If that doesn't work:

Try rolling back the driver using the device manager.

Here's a quick synopsis:

Rolling Back a Questionable Device Driver

Getting back to the previous driver for any device is really easy. While there are a lot of ways to get to the properties for a particular device, here's one way. (This assumes you have your Control Panel set to the new Category View in Windows XP.)

1. Click on Start and select Control Panel.
2. Click on Performance and Maintenance.
3. Click on See basic information about your computer to bring up the System Properties dialog.
4. Click on the Hardware tab.
5. Click on the Device Manager button to bring up the Device Manager.
6. Right-click on the problem device and select Properties. If the device is not working, it will likely appear with a red X in the middle of the icon, as shown below.
7. Click on the Driver tab and then click Roll Back Driver. Accept as appropriate and required. If a system reboot is required, your computer will prompt you.

If you are still running into problems:

Take a look here:

Please login or register to download
or
Use full direct 100Mbit downloader

vroom 19 Jun 2009, 09:46 #

k i will try these n for first time my computer freeze while playing music (only), i guess it gonna become much worse

tried your suggestions n driver is updated now but game still freezes(video driver is updated n working properly)

Klean 20 Jun 2009, 09:29 #

Could be sound card driver... my sound is "on board" meaning it is integrated into my motherboard.. no card for sound in the PCI (or PCIe) slot. Video usually has sound as well. Update motherboard drivers and see if that helps.

oh and did you try the suggestions for completely getting rid of your video card driver ... and then reinstalling them?

I think your problem is bad/conflicting software.

vroom 22 Jun 2009, 13:34 #

k i ll try that too but how to update my other drivers ,is there any software which can update all my drivers

soft hunter 23 Jun 2009, 19:34 #

klean, thankx
you have tremandous knowledge in this field.
i hope you teach or solve my problems arises to me.
thanx again.

vroom 26 Jun 2009, 18:37 #

thx for ur help

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vroom

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