OS Support → Post your problem → My computer wont shutdown

12 Jul 2009, 06:01

My computer cannot shut down or turn off.

when i try to shutdown my computer it just restarting and i try another way to shut it down,

i try to hibernate it but it just restarting again! and i get tired of repeating it again and again

i just manually turn off the voltage regulator to shut it down...

i dont install or remove any programs before it happens?
im just surfing NET

is it a hardware or software problem?

MY PC
2.44 GHz pentium 4
256mb video card
256mb RAM
Windows xp sp2

MY HIJACKTHIS LOG FILE:>>>

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:52:03 PM, on 7/12/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 .00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: SWEETIE - {EEE6C35C-6118-11DC-9C72-001320C79847} - (no file)
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: (no name) - {EEE6C35B-6118-11DC-9C72-001320C79847} - (no file)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast!] "C:\Program Files\Alwil Software\Avast4\ashDisp.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..__TEXT IS TOO BIG. IT WAS TRUNCATED TO 5000 SYMBOLS

Rating 0 Comments 20

khupdi 12 Jul 2009, 06:44 #

It is possible that Windows is not shutting down properly, giving an error, and he has the "reboot on error" set. So rather then fully shut down, it reboots.

Right click on "My Computer" and select "Properties" (or go to the System icon in the Control Panel)
Click the 'Advanced' tab.
Click the 'Settings' button in 'Start up and Recovery'.
Uncheck the box that says "Automatically Restart".
Hopefully now when you shut down, the error will be minor enough that the computer will just go ahead and shut down. If not, it should give you an error message that you can use to identify and fix the problem.

chard5230 13 Jul 2009, 15:42 #

i did what you`ve said but theres still an reboot error?

Deleted comment

chard5230 14 Jul 2009, 01:13 #

showing when im shutting down or restarting or hibernating
STOP: 0x0000007E (0xC0000005, 0x00000000, 0xF9690A1C, 0xF9690718)

khupdi 14 Jul 2009, 04:09 #

To work around this issue, run the recovery console by using the Windows XP CD. Then, select the recovery option. To run the Recovery Console from the Windows XP startup disk or from the Windows XP CD, follow these steps:

1. Insert the Windows XP startup disk in the floppy disk drive. Or, insert the Windows XP CD in the CD drive. Then, restart the computer.

Note: If you are prompted, click to select any options that are required to start the computer from the CD drive.

2. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

3. If you have a dual-boot computer or a multiple-boot computer, select the installation that you want to access from the Recovery Console.
When you are prompted, type the administrator password.

Note: Press ENTER if the administrator password is blank.

chard5230 14 Jul 2009, 14:28 #

is there another way to repair or another way to enter "Welcome to Setup"

i already press R or F8 but i cant access thru it?

online

bodmas 14 Jul 2009, 15:03 #

Try this :
1. uninstall the avast av completely. and remove the leftout debris from the registry. type regeidt in the 'Run..' command window.
2. install ccleaner and run this to clean the application and registry. it is freeware. just search this asta and you will get it.
3. use spybot to search and destroy. how to, take help fro here :http://astatalk.com/viewtopic.php?t=157329
4. After runing and destroying please uninstall the spybot
5. open 'Run..' commmand window and type here : %temp% and delete all the outcomes.
6. Open 'Run..' command window and type here: temp and delete all the outcomes.
7. Install a good antivirus like Kaspersky Internet security 2009 or 2010, Norton Internet security. I will suggest for Kis 2010. download and install for here : Kaspersky Internet Security 2010 Ver.9.0.0.459 Final with Activation keys : Commercial License.
after installation and activation please update it online till date and run a full scan. It will take some time and during this scan period please do not run any other program. wait for its completiton and then restart the system. and see if problem is solved.

JM-DG 14 Jul 2009, 15:50 #

Here I coded a quitter.
Test both methods.

Please login or register to download
or
Use alternative full direct download

Tell me if it does restart even with these methods.

khupdi 14 Jul 2009, 17:41 #

chard5230 said:is there another way to repair or another way to enter "Welcome to Setup"

i already press R or F8 but i cant access thru it?

Get into your bios by pressing the DEL key while start up and then select the first boot device to CD ROM.

sagie69 16 Jul 2009, 03:37 #

go the safemode and try to shutdown

showing when im shutting down or restarting or hibernating
STOP: 0x0000007E (0xC0000005, 0x00000000, 0xF9690A1C, 0xF9690718)

besides this do u see and other ".sys" or "bad pool memory" code on the begning or end othe BSOD message.

do u have any removable media inserted or other hardware removed it and try once again....

chard5230 16 Jul 2009, 05:52 #

WTF!!! now my OS crashed?

i did what youve all said?

chard5230 17 Jul 2009, 07:15 #

it is now a fatal system error

and system shutdown

khupdi 17 Jul 2009, 09:41 #

khupdi said:

chard5230 said:is there another way to repair or another way to enter "Welcome to Setup"

i already press R or F8 but i cant access thru it?

Get into your bios by pressing the DEL key while start up and then select the first boot device to CD ROM.

Bios Suppliers - Keyboard Commands
ALR Advanced Logic Research, Inc. ® PC / PCI-F2
ALR PC non / PCI-CTRL+ALT+ESC
AMD® (Advanced Micro Devices, Inc.) BIOS-F1
AMI (American Megatrends, Inc.) BIOS-DEL
Award™ BIOS-CTRL+ALT+ESC
Award BIOS-DEL
DTK® (Datatech Enterprises Co.) BIOS-ESC
Phoenix™ BIOS-CTRL+ALT+ESC
Phoenix BIOS-CTRL+ALT+S
Phoenix BIOS-CTRL+ALT+INS

Computer Vendor - Keyboard Commands
Acer®-F1, F2, CTRL+ALT+ESC
ARI®-CTRL+ALT+ESC, CTRL+ALT+DEL
AST®-CTRL+ALT+ESC, CTRL+ALT+DEL
Compaq® 8700-F10
CompUSA®-DEL
Cybermax®-ESC
Dell® 400-F3, F1
Dell 4400-F12
Dell Dimension®-F2 or DEL
Dell Inspiron®-F2
Dell Latitude-Fn+F1 (while booted)
Dell Latitude-F2 (on boot)
Dell Optiplex -DEL
Dell Optiplex -F2
Dell Precision™-F2
eMachine®-DEL ,F2
Gateway® 2000 1440-F1
Gateway 2000 Solo™-F2
HP® (Hewlett-Packard)-F1, F2 (Laptop, ESC)
IBM®-F1
E-pro Laptop-F2
IBM PS/2®-CTRL+ALT+INS after CTRL+ALT+DEL
IBM Thinkpad® (newer)-Windows: Programs-Thinkpad CFG.
Intel® Tangent-DEL
Micron®-F1, F2, or DEL
Packard Bell®-F1, F2, Del
Seanix-DEL
Sony® VAIO-F2
Sony VAIO-F3
Tiger-DEL
Toshiba® 335 CDS-ESC
Toshiba Protege-ESC
Toshiba Satellite 205 CDS-F1
Toshiba Tecra-F1 or ESC
Toshiba Notebook [Newer models] -
1. Turn on computer by Holding down power button while pressing the ESC key.
The machine will beep, then display:
Check System, then press [F1] key.
2. Release ESC key
3. Press F1 key