OS Support → Post your problem → Limited or no conectivity!! HELP

15 Nov 2009, 20:56

Iv recently got a new computer and virgin broadband of which all set up fine and has been workin ok for approx a month, i am also running a laptop wirelessly on the same broadband of which is also working fine. the broadband is running from there standard virgin router and a WGR61v9 netgear supplied wireless router. Recently the new desktop computer i have will not connect to the internet, just keeps saying Limited or no conectivity, iv tried winsock, checked the cables, iv even reinstalled window xp with no luck, iv seen other so called solution on the net, but they seem very complicated. can anyone help? the wirless conection on my laptop is fine.

cheers!!!

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tetsunosuke 15 Nov 2009, 21:22 #

have you tried going into command prompt and typing ipconfig /release then type ipconfig /renew then type ipconfig /all to view status

barginboy05 16 Nov 2009, 01:33 #

yes i have tried that, but had no effect.
cheers, any other ideas???

tetsunosuke 16 Nov 2009, 04:07 #

i assume you have it set to automatically give you an ip address have you tried to manually set your ip, subnet, default gateway and dns? its possible you have the same ip as your router in which case it wont work.

barginboy05 16 Nov 2009, 11:37 #

yes i believe it is all set to automatic, but my knowledge in this area is some what limited, so i am unsure of how to set manually or what to set it to. cheers

sagie69 16 Nov 2009, 12:24 #

do u manually install LAN driver or ur os auto detected its driver. try to manually install the dirver if os detected it auto.

barginboy05 16 Nov 2009, 13:19 #

I have since reading this rung virgin broadband, and they have got me to do all sorts of checks. and they have said that is appears to be likely sort winsock problem, and my computer is not allowing me to change the ip address. unfortunalty it was an indian call centre so my understaning was a bit limited. does this make sense to anyone cheers

Pappa_Bear 17 Nov 2009, 07:55 #

you may need to disable your WPS protection from your router, once router is open and both pc and laptop are connected to internet then reapply WPS protection.

barginboy05 17 Nov 2009, 22:48 #

i have just tried this but the router does not appear to let me do this. when i try to apply action. cheers

Pappa_Bear 18 Nov 2009, 02:53 #

here's virgin broadband setup link

Please login or register to download
or
Use full direct 100Mbit downloader

Otherwise you can start from scratch: reset netgear router to factory default(make sure you remember your isp login user and pwd)
login to to netgear router with browser type:192.168.0.1 and hit enter
default user: admin pwd: password
using the setup wizard begin new setup on router with both desktop and laptop connected. Note: make sure router is set for DHCP server to allow netgear router to assign ip's to pc.

if this does not work will need to set the broadband modem to "bridge" instead of NAT or DHCP server, this may need to be done via ISP.

I recommend starting with link I gave you first, and setting netgear router to default

If this does not work you may need to set modem to "bridge", you can access this via browser and pc hooded directly(wired) to broadband router, type 192.168.1.1 enter, your user and password should be your login, if not you can reset modem and gain access by giving new password to modem and use the setup wizard within the modem.

Your problem is within your settings between your netgear and broadband router- I think more likely netgear router

please can you use the asta key to hide your links, shensta(mod)

barginboy05 09 Dec 2009, 20:29 #

Hi thanks for everyones input, i solved the problem in the end by taking the computer to work and pugging into the router there and it worked fine and when i plugged it in back home all was ok again, so not sure what it was in the end. cheers

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barginboy05

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